Refund policy

Last updated: October 27, 2026

Couples Therapy Apparel (“we,” “us”) sells made-to-order print-on-demand apparel. Because items are printed after you order, our refund policy is as follows.

Returns & refunds

We do not accept returns of unworn or unwanted items for a change of mind, size preference, or color preference. Please see our Size Guide before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or is the wrong item, contact us within 14 days of delivery at thebigheadagent@gmail.com with:

• Your order number
• A clear photo of the issue and of the packaging label when possible

If we confirm a production or shipping error on our side (or our printing partner’s), we will offer a replacement or a refund at our discretion.

Lost packages

If tracking shows your package was not delivered and a reasonable time has passed, contact us and we will work with our fulfillment partner to locate the shipment or replace the order when appropriate.

How refunds are issued

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer and may take several business days after we issue the refund.

Questions? Email thebigheadagent@gmail.com.